Q1: Who can buy from you?
Everyone is welcome to purchase from us. We make no restrictions. So if you are an individual, florist, event organiser, set designer, artist, photographer, hotel, school or shop, you are all welcome to buy from www.silkflowersdecoflora.co.uk
Q2: Do you have a trade pricelist?
No. We do not have a two tier price system. We keep all our prices as low as possible to allow everyone to benefit from affordable silk flowers.
Q3: Do you have a mail order catalogue?
Not at the moment. Our stock changes on a weekly basis. We are constantly on the look out for unusual, interesting, quality and good value products and are increasing our range all of the time therefore a printed catalogue would very quickly become out of date.
Q4: What are your minimum order requirements?
We do not impose minimum order restrictions. You are welcome to purchase a single stem or to order hundreds or thousands. The choice is yours.
Q5: Why should I buy from you?
At Decoflora we pride ourselves with the following:
•Wide range of products
•Excellent quality at competitive prices
•Great customer care
•Sourcing service for silk flowers and artificial foliage not featured on our website
•Wholesale quantities available
•Clear, accurate descriptions with honest close-up photographs
•Fixed carriage cost dependent on destination not weight
•Trackable courier service as standard
•Easy and secure payment using most major debit/credit cards or Paypal
•Dispatch on day of order whenever possible
•Order status emails
•100% satisfaction returns policy
•Rapid response time to all queries
Q6: What are your flowers made of? Are they all made from real silk?
The term ‘silk flowers’ is a generic term that is commonly used throughout the artificial flowers industry to describe artificial and fake flowers made from fabric.
The majority of our flowers and plants have leaves and petals made from synthetic, polyester fabrics and stems or branches made from plastics (often with supportive wired centres).
Some of our artificial flowers are made from a fine grade foam which gives a lifelike quality whilst being robust. Fantastic for bridesmaid flowers. Will withstand the attentions of the most energetic young children.
In some cases the artificial flowers or foliage may be made from latex. This is a soft and pliable plastic that will give the right level of substance to the more exotic artificial flowers like birds of paradise, protea and some calla lilies.
Our real touch flowers are generally made from synthetic, polyester fabrics that are coated with a fine latex type component that replicates the feel of real petals.
Q7. Why are synthetic fabrics used instead of real silk?
There are several advantages to using synthetics instead of real silk:
– Your flowers become washable (rinse, gently shake and let dry)
– Wrinkled leaves and petals may be ironed (use a low setting and a protective layer between iron and flower) or steamed (hold over a boiling kettle/pan of water)
– Increased resistance against colour fading and other environmental ‘hazards’
– Synthetic is cheaper to produce, without compromising quality
Q8. Can the stems be shortened to suit a particular container?
You will usually require a pair of side cutters or wire cutters to shorten stems as artificial flowers nearly all have a central supportive wire stem.
Q9: Do you offer customised products such as bespoke wedding bouquets?
We offer a wide range of bridal silk flowers,most of which are created in house. If you see a style that you like but would prefer a different colour way or alternative flowers please send us a message via our contacts page and we will let you know if this is possible. If you have a photo of something that is not featured on our website please send us an email to firstname.lastname@example.org and we will advise whether or not we are able to help you. Our bespoke service is subject to current workloads/staffing levels and we regret this service occasionally has to be suspended to afford the correct level of service for existing customer orders.
Q10: Can I call you to discuss my requirements in more detail?
Of course you may call us for expert advice. Our number is 01900 872046. We will listen to your request and advise you accordingly. The subject may benefit from a written response in which case we aim to respond by email within 24 hours (working days only).
Q11: Are your photos colour accurate?
Whilst we make every effort to ensure the colours displayed on our screens are as accurate as possible please be aware that your monitor settings are unlikely to be the same as ours. You should not rely on the photos alone to decide on the colour. If an exact colour shade is essential to your requirements please either order a single stem as a sample, send a swatch of fabric/wallpaper or call for more details.
Q12: Why can’t I add a product to my shopping basket?
Our silk flowers are in high demand and as such